totongwe Lodge
Policies and Terms
RESERVATIONSYou are welcome to request accommodation on arrival, we unfortunately cannot guarantee availability and suggest you reserve your rooms.
- A 50% non-refundable deposit will secure the reservations.
- All non-secured reservations are subject to availability and will be dealt with on a first come first option basis.
- Etotongwe Lodge reserves the right to allocate rooms to the first party that pays the non-refundable deposit and submit proof of payment.
- Reservations must be confirmed.
- Quotations are not confirmation of a booking
- In case of Overbooking, Etotongwe Lodge reserves the right to place any individual or party in another
establishment that offers similar quality of accommodation:
- The difference in price, if any, will be covered by Etotongwe Lodge.
We want all our guest to experience a restful stay in well kept and clean environment. The following makes it possible for us to adhere to our standards. Please arrange if you plan to arrive or depart outside these hours.
- On arrival please collect keys between 14h00 and 20h00 on the first day of your stay
- On departure, please vacate the rooms before 11h00.
- Please remember to return keys to reception before departure.
We accept paymens in Local currency Cash, Visa- & Master Cards and Electronic transfers.
- Full pre-payment is required 30 days prior to guest's arrival, except when terms were negotiated.
- Visa & Master Cards are accepted on rack rates only.
- Please send proof of payment to the reservations office and quote the invoice number.
- Please settle outstanding accounts the evening before departing.
- Our rates are subject to change without notice.
Our cancellation policy is strickly applied and we expect early communication should you need to cancel your booking.
- 25% - Of value of accommodation if less than 30 days prior to arrival.
- 50% - Of value of accommodation if less than 15 days prior to arrival.
- 100% - Of value of accommodation if less than 7 days prior to arrival.
Children rates are only applicable when sharing the room with a parent(s).
RESTAURANT and MEALS
We have a Restaurant on the premises. It operates between the hours below.
- Breakfast is served from 7h00 - 9h00.
- Please request at least 16 hours in advance if you plan to have breakfast outside these hours.
- We also offer Breakfast packs instead of breakfast to those that need to leave earlier. - The Restaurant is open for Lunch between 12h00 and 15h00.
- Dinner is available between 17h30 and 21h00.
- The restaurant does not offer A le carte when buffet is served.
- Please request platted meal or platter options at least 8 hours in advance.
We have a laundry service available on the premises.
- Laundry must be submitted to reception before 11am.
- Laundry must accompanied by a laundry list, available from reception with the laundry bag.
- Laundry will be collectable from reception after 16h00, except when you gave us your key to put it in your room.
Etotongwe Lodge is host to a variety of antelope that were brought to us to care for. We now have 50ha fenced for this purpose.
- The camp is not open to the public and game viewing is only allowed from the accommodation enclosure and deck.
- We strongly warn against contact and will not be liable for loss, injuries or death caused by the animals while they are in their enclosure.
- The animals are easily desturbed domestic pets. NO domestic pets allowed.
We have a pool for the leisure of our accommodated visitors and although we follow a strict maintenance and safety program.
- Use of the pool is at your own risk
- Use of the pool is restricted to our accommodated visitors and sanctioned function guests only.
- Children under the age of 12, must be accompanied by parent(s) when using the pool area.
Our facilities are for the exclusive use of accommodated visitors and guests of sanctioned functions. Day visitors are welcome to make use of the following only:
- Bar
- Restaurant
- African Art Shop
- Viewing of Game
We regognise the differences in culture, personalities and personal prefereces and request the following that will support a pleasureable stay to all:
- Be considered of others concerning space, sound and language
- Silence after 22h30 at night
- 6km/h Speedlimit on grounds
- Car radio systems should not be heard outside any vehicle
- Removal of animals, birds, reptiles or any plant matter is strictly prohibited
Etotongwe Lodge, it's employees and management will at all times attempt to ensure a safe stay to you and your belongings by obiding to all requirements set out by the industry. Possible environmental and social threats relevant to our area and structures has been investigated and our facilities were safeguarded accordingly.
- The use of our facilities is at own risk
- Etotongwe Lodge, Employees, Owners or Managers will not be held liable for any suffering of bodily harm, injury, death and/or loss to property whether by commision or ommision, whilst accommodating and entertaining you, your spouse, common law wife/husband, your children, whether minor or adult, or relatives and/or persons accompanying you at the premises.
Owned and Managed: Almarie, Francois & Nico Theart
comms@etotongwelodge.com
TEL: +264 (0) 67 313 333 / FAX: +264 (0) 886 19441 / P.O. Box 312, Outjo, Namibia
Terms and Conditions
Disclaimer